Privacy Policy
At Skynaps, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
By accessing or using Skynaps, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information from users, including:
a. Personal Information
When you register or subscribe to Skynaps, we may collect:
Full name
Email address
Phone number
Country and business location
Payment details (handled securely via Paystack)
Identity verification documents (where required)
b. Transaction Information
We collect information related to:
Products you upload or purchase
Order history and payment records
Subscription details and transaction IDs (through Paystack)
c. Technical Information
When you use our platform, we may automatically collect:
IP address
Browser type and device information
Access times and pages visited
Cookies and similar tracking technologies
2. How We Use Your Information
We use your data to:
Create and manage user accounts
Process payments and subscriptions securely through Paystack
Facilitate transactions between farmers, traders, and customers
Communicate with you about your account, updates, or promotional offers
Improve and personalize user experience
Detect and prevent fraudulent or unauthorized activities
3. Payment Processing
All financial transactions on Skynaps are processed through Paystack, a trusted and PCI-DSS compliant payment gateway.
We do not store or have direct access to your credit/debit card information. Paystack manages all sensitive payment data according to its privacy and security policies. You can review Paystack’s privacy policy at https://paystack.com/terms.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
However, we may share data in the following cases:
With service providers that help operate the platform (e.g., hosting, analytics, payment processing)
With law enforcement or regulators if required by law
With business partners when necessary to facilitate international transactions
All partners are required to handle your information securely and only for authorized purposes.
5. Data Retention
We retain your information only as long as necessary for:
Providing services to you
Meeting legal, tax, or accounting obligations
Resolving disputes and enforcing our agreements
When no longer needed, your information will be securely deleted or anonymized.
6. Data Security
We implement strong technical and organizational measures to protect your information from:
Unauthorized access
Disclosure
Alteration
Destruction
While we take every precaution, no system is completely secure. Users are encouraged to use strong passwords and maintain confidentiality of their login details.
7. Cookies and Tracking
Skynaps uses cookies to:
Keep you signed in
Remember your preferences
Analyze website traffic
You may disable cookies through your browser settings, though this may affect some functionalities of the platform.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for data processing
Lodge a complaint with a relevant data protection authority
To exercise these rights, contact us using the details below.
9. International Data Transfers
Since Skynaps connects farmers, traders, and customers globally, your information may be transferred and processed in other countries.
We ensure that any international transfers comply with applicable data protection laws and use appropriate safeguards.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
Your continued use of Skynaps after any changes means you accept the revised policy.