Delivery & Return Policy
At Skynaps, we aim to ensure a smooth and transparent process for both sellers (farmers and traders) and buyers (customers). This Delivery and Return Policy outlines the procedures, timelines, and conditions for product delivery, returns, and refunds.
1. Delivery Policy
a. Delivery Overview
Skynaps connects farmers and traders across different countries with global buyers. Each seller is responsible for packaging, shipping, and delivering their listed products to buyers through the preferred logistics partner.
Delivery times and costs may vary depending on the:
Seller’s location
Buyer’s location
Type and quantity of product ordered
Chosen shipping or courier method
b. Order Processing
Once an order is confirmed and payment is made via Paystack, the seller is notified to begin processing.
Sellers are required to process and ship orders within 2–5 business days, unless otherwise stated on the product page.
Buyers will receive tracking details (if available) once the order has been dispatched.
c. Delivery Timeframe
Estimated delivery timeframes will be displayed at checkout or communicated by the seller.
International deliveries may take 7–21 business days, depending on the shipping destination, customs procedures, and logistics availability.
d. Delivery Confirmation
Buyers must confirm receipt of the product through their Skynaps account or by acknowledging delivery to the logistics partner.
Once confirmed, payment is released to the seller.
2. Product Inspection
Upon delivery, buyers are encouraged to inspect their products immediately to ensure:
The item matches the description and specifications.
The item is not damaged or defective.
If any issue is identified, the buyer must report it within the first 48 hours after delivery through the Skynaps support system.
3. Return Policy
a. Eligibility for Return
A product is eligible for return if:
It was damaged during delivery.
It is defective or not as described on the platform.
The wrong product was delivered.
Returns will not be accepted for:
Perishable agricultural products that cannot be restocked (e.g., fresh produce).
Products damaged due to mishandling by the buyer.
Products purchased on final or clearance sale, where stated as non-returnable.
b. Return Process
1. The buyer must submit a return request via their Skynaps account within 48 hours of receiving the product.
2. The request should include:
Order ID
Reason for return
Photo or video evidence of the issue
3. Skynaps will review the request and, if approved, guide the buyer through the return shipping process.
4. The product must be returned unused, in its original packaging, and with all tags and documents intact.
c. Return Shipping
If the return is due to seller error (e.g., wrong or damaged item), the seller bears the return shipping cost.
If the return is due to buyer preference (e.g., change of mind), the buyer bears the shipping cost.
4. Refund Policy
a. Refund Processing
Refunds are processed only after:
The returned item has been received and verified by the seller.
Skynaps has confirmed the validity of the claim.
Once approved:
Refunds are made via Paystack to the original payment method.
Processing may take 5–10 business days, depending on the payment provider and bank processing times.
b. Non-Refundable Cases
Refunds will not be issued for:
Products damaged after delivery due to buyer’s actions.
Incorrect information provided by the buyer (e.g., wrong address).
Subscription or listing fees paid by sellers to upload products on the platform.
5. Seller Responsibilities
All farmers and traders using Skynaps must:
Provide accurate product descriptions and images.
Ensure products meet quality and packaging standards.
Dispatch orders promptly and communicate shipping updates.
Failure to comply may result in account suspension or removal from the Skynaps platform.
6. Customer Support
If you encounter any issue with delivery or returns, please contact Skynaps Customer Support through:
Email: [Insert support email]
Phone: [Insert phone number]
Website: [Insert website URL]
Our team will respond within 24–48 hours to help resolve your concern.
7. Policy Updates
Skynaps may revise this Delivery and Return Policy periodically to improve services or comply with updated regulations. Any changes will be posted on this page with the new effective date.